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The Joint Commission Journal on Quality and Patient Safety will be published by Elsevier beginning in 2017! For readers who receive access to the journal through their institutions, the journal can now be found on ScienceDirect (http://www.sciencedirect.com/science/journal/15537250). For librarians looking to subscribe to the journal for their institutions please contact your Elsevier Account Manager or visit www.myelsevier.com for more information. All other readers, please visit http://www.jointcommissionjournal.com/ to subscribe to the journal or to claim your access for an existing subscription.

Publisher: Joint Commission Resources

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Volume 27, Number 5, May 2001

Using an Improvement Model to Reduce Adverse Drug Events in VA Facilities
pp. 243-254(12)
Authors: Weeks, William B.; Mills, Peter D.; Dittus, Robert S.; Aron, David C.; Batalden, Paul B.

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Overcoming Turf Battles: Developing a Pragmatic, Collaborative Model to Improve Glycemic Control in Patients with Diabetes
pp. 255-264(10)
Authors: Quinn, Doris C.; Graber, Alan L.; Elasy, Tom A.; Thomas, Joyce; Wolff, Kathleen; Brown, Anne

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Use of Home Hemoglobin A1c Test Kits to Monitor the Effectiveness of Diabetes Care
pp. 265-277(13)
Authors: Rector, Thomas S.; Venus, Patricia J.; Thayer, Susan R.

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The Role of Complaint Management in the Service Recovery Process
pp. 278-286(9)
Authors: Bendall-Lyon, Dawn; Powers, Thomas L.

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