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Use of Consumer Ratings for Quality Improvement in Behavioral Health Insurance Plans

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Abstract:

The authors identify aspects of care and plan services that appear to be problematic based on the Consumer Assessment of Behavioral Healthcare Services (CABHS) survey and describe how organizations used the survey information for quality improvement.

Document Type: Research Article

Publication date: April 1, 2001

More about this publication?
  • Published monthly, The Joint Commission Journal on Quality and Patient Safety is a peer-reviewed publication dedicated to providing health professionals with the information they need to promote the quality and safety of health care. The Joint Commission Journal on Quality and Patient Safety invites original manuscripts on the development, adaptation, and/or implementation of innovative thinking, strategies, and practices in improving quality and safety in health care. Case studies, program or project reports, reports of new methodologies or new applications of methodologies, research studies on the effectiveness of improvement interventions, and commentaries on issues and practices are all considered.

    Also known as Joint Commission Journal on Quality Improvement and Joint Commission Journal on Quality and Safety
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