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The Joint Commission Journal on Quality and Patient Safety will be published by Elsevier beginning in 2017! For readers who receive access to the journal through their institutions, the journal can now be found on ScienceDirect (http://www.sciencedirect.com/science/journal/15537250). For librarians looking to subscribe to the journal for their institutions please contact your Elsevier Account Manager or visit www.myelsevier.com for more information. All other readers, please visit http://www.jointcommissionjournal.com/ to subscribe to the journal or to claim your access for an existing subscription.

Publisher: Joint Commission Resources

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Volume 26, Number 7, July 2000

Using the Baldrige Management System Framework in Health Care: The Veterans Health Administration Experience
pp. 379-387(9)
Authors: Weeks, William B.; Hamby, Leigh; Stein, Annie; Batalden, Paul B.

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Effecting and Leading Change in Health Care Organizations
pp. 388-399(12)
Authors: Weber, Valerie; Joshi, Maulik S.

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Does Patient-Centered Care Pay Off?
pp. 400-409(10)
Authors: Bechel, Diane; Myers, Woodrow A.; Smith, Dean G.

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Providing Consumers with Information About the Quality of Health Plans: The Consumer Assessment of Health Plans Demonstration in Washington State
pp. 410-420(11)
Authors: Guadagnoli, Edward; Epstein, Arnold M.; Zaslavsky, Alan; Shaul, James A.; Veroff, David; Fowler, Floyd J.; Cleary, Paul D.

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Implementing Emergency Department Observation Units Within a Multihospital Network
pp. 421-427(7)
Authors: Graff, Louis; Prete, Mark; Werdmann, Michael; Monico, Ed; Smothers, Kevin; Krivenko, Charles; Maag, Rachel; Joseph, Anthony

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