Developing Performance Indicators That Reflect an Expanded View of Health: Findings from the Use of an Innovative Methodology

Authors: Sofaer, Shoshanna; Gruman, Jessie; Connaughton, Suzanne; Grier, Reed; Maule, Catherine

Source: Joint Commission Journal on Quality and Patient Safety, Volume 26, Number 4, April 2000 , pp. 189-202(14)

Publisher: Joint Commission Resources

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Abstract:

The authors describe how they have used storytelling of patients’ health care experiences to identify potential indicators that represent a set of aspirations about health care system performance.

Document Type: Research article

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