Document Design

Special Issue: The Pragmatics of Crises: Introduction
pp. 223-224(2)

What's in a crisis?: A critical look at the field of crisis communication
pp. 225-235(11)
Author: Jacobs, G.

Current views on risk communication and their implications for crisis and reputation management
pp. 236-246(11)
Author: Gutteling, J.M.

Technology in crisis management systems - Ideas and effects
pp. 247-257(11)
Authors: Johansson, B.; Artman, H.; Waern, Y.

Consumers iews on text characteristics of product recall notices
pp. 258-271(14)
Authors: Gerritsen, M.; van Meurs, F.; Diepstraten, W.

The influence of politeness on the perception of product recall notices
pp. 272-279(8)
Authors: van Waes, L.; van Wijk, C.

Restoring reputation with direct mail: Persuasive effects of blaming either individuals or organisations
pp. 280-292(13)
Author: van Wijk, C.

Problems in the field: A crisis means bad news, but the reverse doesn' hold
pp. 293-294(2)
Authors: Jaspers, J.; Janssen, D.

new media
pp. 295-300(6)
Author: Geest, T.v.d.

Research watch
pp. 301-312(12)

Book review
pp. 313-315(3)
Author: Nickerson, C.