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Publisher: John Benjamins Publishing Company

Volume 2, Number 3, 2001
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Special Issue: The Pragmatics of Crises: Introduction
pp. 223-224(2)

What’s in a crisis?: A critical look at the field of crisis communication
pp. 225-235(11)
Author: Jacobs G.

Current views on risk communication and their implications for crisis and reputation management
pp. 236-246(11)
Author: Gutteling J.M.

Technology in crisis management systems - Ideas and effects
pp. 247-257(11)
Authors: Johansson B.; Artman H.; Waern Y.

Consumers iews on text characteristics of product recall notices
pp. 258-271(14)
Authors: Gerritsen M.; Van Meurs F.; Diepstraten W.

The influence of politeness on the perception of product recall notices
pp. 272-279(8)
Authors: Van Waes L.; Van Wijk C.

Restoring reputation with direct mail: Persuasive effects of blaming either individuals or organisations
pp. 280-292(13)
Author: Van Wijk C.

Problems in the field: A crisis means bad news, but the reverse doesn’ hold
pp. 293-294(2)
Authors: Jaspers J.; Janssen D.

new media
pp. 295-300(6)
Author: Geest T.v.d.

Research watch
pp. 301-312(12)

Book review
pp. 313-315(3)
Author: Nickerson C.

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