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Free Content Evaluation of case management in tuberculosis control: a three-year effort to improve case management practices in New York City

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OBJECTIVE: To describe a 3-year effort to identify factors associated with lapses in case management (CM) and to improve CM practices by New York City Bureau of Tuberculosis Control (BTBC) staff.

DESIGN: Evaluation of the CM of TB cases reported in the second quarter of 2003 and comparison of results with the findings of a similar review conducted in 2002. Implementation of strategies to target areas in need of improvement and identification of interventions that contribute to improved work practices.

RESULTS: From 2002 to 2003, significant improvements were found in some CM indicators, such as patient education about the importance of directly observed therapy (32% vs. 74%), importance of monthly follow-up (24% vs. 51%) and potential for development of drug resistance (36% vs. 61%). Informing patients about the availability of services provided by the BTBC also improved (16% vs. 59%); however, timeliness and documentation of CM activities and implementation of supervisory activities remained poor. Supervisors largely attributed this lack of improvement to poor documentation of work actually performed.

CONCLUSIONS: These evaluations identified lapses in CM practices and program supervision. The findings were used to adjust protocols, target interventions, and focus education and training to improve work practices.
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Keywords: case management; patient management; program evaluation; tuberculosis

Document Type: Regular Paper

Affiliations: 1: New York City Department of Health and Mental Hygiene, New York, New York, USA 2: New York City Department of Health and Mental Hygiene, New York, New York, USA; and Centers for Disease Control and Prevention, Atlanta, Georgia, USA

Publication date: 01 October 2007

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  • The International Journal of Tuberculosis and Lung Disease publishes articles on all aspects of lung health, including public health-related issues such as training programmes, cost-benefit analysis, legislation, epidemiology, intervention studies and health systems research. The IJTLD is dedicated to the continuing education of physicians and health personnel and the dissemination of information on tuberculosis and lung health world-wide.

    Certain IJTLD articles are selected for translation into French, Spanish, Chinese or Russian. They are available on the Union website

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