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A web-based self-diagnosis tool to solve print quality issues

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Print quality is an important factor for customer satisfaction. Resolving print quality issues poses special challenges for a manufacturer's support organization. We have developed a troubleshooting web site to enable customers to self-diagnose many of their print quality issues. The diagnosis is based on images of the printed test pages that contain highly accurate simulations of potential print quality defects. We discuss the development process of the website, the results of usability experiments conducted to improve the tool, the general characteristics of the web site, and the web site navigation and diagnosis process.

Document Type: Research Article

Publication date: January 1, 2006

More about this publication?
  • For more than 25 years, NIP has been the leading forum for discussion of advances and new directions in non-impact and digital printing technologies. A comprehensive, industry-wide conference, this meeting includes all aspects of the hardware, materials, software, images, and applications associated with digital printing systems, including drop-on-demand ink jet, wide format ink jet, desktop and continuous ink jet, toner-based electrophotographic printers, production digital printing systems, and thermal printing systems, as well as the engineering capability, optimization, and science involved in these fields.

    Since 2005, NIP has been held in conjunction with the Digital Fabrication Conference.

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