Home >> Human Resource Management Journal, Volume 12, Number 4
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Publisher: Industrial Relations Services

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Volume 12, Number 4, 1 November 2002
Call centres and the HR implications

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Call centres and beyond: a thematic evaluation
pp. 3-13(11)
Authors: Deery S.; Kinnie N.

The viability of alternative call centre production models
pp. 14-34(21)
Authors: Batt R.; Moynihan L.

Employee wellbeing in call centres
pp. 35-50(16)
Author: Holman D.

A female ghetto? Women's careers in call centres
pp. 51-66(16)
Author: Belt V.

Tensions and variations in call centre management strategies
pp. 67-85(19)
Author: Houlihan M.

Book reviews
pp. 86-93(8)

Index
pp. 94-96(3)

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