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Perceived safety as an important quality dimension among senior tourists

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Abstract:

The discussion of competitive edge in companies is often based on issues of quality and loyalty. Senior tourists are mostly very loyal to tourism companies provided that high-quality services are offered. Perceived quality is the result of a cognitive elaboration, including a comparison of individual needs and wants with the product offered by the company. Ageing takes place in three dimensions - physiological, sociological and cognitive - changing the consumer requirements that the tourism industry has to meet. Safety is the quality dimension analysed in this paper and age-related personal safety (ARPS) is distinguished from general personal safety (GPS). The results from quasi-structured interviews carried out in Finland among senior tourists show that perceived safety is an important factor in their decision making and that the perceived importance of this factor increases as the tourist grows older.

Document Type: Research Article

DOI: http://dx.doi.org/10.5367/000000000101297541

Affiliations: Department of Marketing and Corporate Geography, Swedish School of Economics and Business Administration, PO Box 287, FIN-65101 Vasa, Finland.

Publication date: June 1, 2000

More about this publication?
  • Tourism Economics, published bimonthly, is a peer-reviewed journal devoted to the economics and finance of tourism worldwide. Articles address the components of the tourism product (accommodation; restaurants; merchandizing; attractions; transport; entertainment; tourist activities); and the economic organization of tourism at micro and macro levels (market structure; role of public/private sectors; community interests; strategic planning; marketing; finance; economic development).

    Fast Track. Tourism Economics Fast Track papers have been peer-reviewed, revised and fully accepted for publication. However, although these are the final versions from the authors, they are unedited manuscripts and will undergo a rigorous editing process before their appearance in an issue of the journal. This means that the Fast Track manuscripts may not conform to journal style in terms of presentation, spelling and other usages. They may also contain errors of typography, grammar, spelling, referencing, etc, all of which will be corrected in the processes of copy-editing and proofreading.
    Tourism Economics operates a Fast Track online publication system so that papers can be published and made available almost immediately on final acceptance by the journal. Each Fast Track article is given a DOI. When the paper is assigned to an issue, this DOI will automatically be transferred to the article in the journal issue.
    Fast Track articles may be cited using the DOI. Citations should include the author's or authors' name(s), the title of the article, the title of the journal followed by the words Fast Track, the year of Fast Track publication and the DOI. For example:

    Smith, J. (2013), Article title, Tourism Economics Fast Track, DOI xxxxxxxx.

    Once the paper has been published in an issue of the journal, the DOI will automatically resolve to that final version and the article can be cited in accordance with normal bibliographical conventions.

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