Enterprising professionals - Scientists, doctors and their customers

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Abstract:

The last 20 years have heralded a fundamental change in approach towards the UK public sector. Successive governments have enacted policy changes aimed at bringing public services closer to the market. This paper examines how this re-framing has been experienced by public sector scientists and general medical practitioners. Whereas for scientists the concept of the customer was seen to describe adequately the social relations and financial consequences embedded in their work, GPs were largely more resistant to the label. The evidence presented reveals the diversity of 'customers' faced by these scientists and GPs, and their wide-ranging and sometimes contradictory needs and expectations. This increased customer orientation is seen to have implications for GPs' and scientists' working practices and their sense of professional expertise.
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  • Published quarterly, this journal provides a worldwide forum for the exploration and dissemination of ideas and experience relating to the development and application of entrepreneurship. IJEI is interdisciplinary, publishing the highest-quality work in business and management and in the social sciences. Authors and readers are drawn from government, industry and universities. It has particular appeal to researchers and teachers in higher education, especially in business schools, and university departments of management, sociology and psychology.

    Each issue includes double-blind peer-reviewed papers; a case study with teaching notes, an 'Internet Review' section which identifies and reviews Websites on a selected topic, and book reviews. For key topics go to www.ippublishing.com.
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