Total quality concept
Source: International Journal of Technology Management, Volume 6, Numbers 1-2, May 1991 , pp. 149-154(6)
Publisher: Inderscience Publishers
Abstract:Quality assurance was once the domain of a small group of specialists who checked every product to ensure that it conformed to the given requirements. Today, there is an increasing awareness that economic quality assurance must be based on teamwork between all those involved in production, using the idea of a 'total quality concept'. This requires a change in a company's 'culture' to one in which employees at all levels have some responsibility for quality.
Document Type: Research Article
Publication date: May 1, 1991