Publisher: Inderscience Publishers
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What is the most important predictor of employees' turnover intention in Chinese call centre: job satisfaction, organisational commitment or career commitment?
Zhou, Hao; Long, Lirong R.; Wang, Yuqing Q.
New service development using GAP-based QFD: a mobile telecommunication case
Li, Jing-Hua; Xu, Lei; Wu, Xiu-Lan
Customer social norm attribute of services: why does it matter and how do we deal with it?
Ma, Qinhai; Liu, Ruping; Liu, Zhengdan
Understanding Chinese enterprises' adoption of enterprise short message services: combining IDT and TTF
Deng, Zhaohua; Lu, Yaobin; Wang, Bin
An empirical study on the influential factors of travel agency websites quality based on the users' perception
Shen, Huayu; Wei, Jia; Zheng, Lingjie
The analysis of service station allocation in the hospital based on bottleneck model
Wu, F.; Jia, T.; Liu, S.L.; Qi, J.Y.
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