International Journal of Services Technology and Management

The impact of electronic reverse auctions on purchase price reduction and governance structure: an empirical investigation
pp. 215-236(22)
Authors: Pearcy, Dawn H.; Giunipero, Larry C.

Service supply chain management in e-government operations
pp. 237-252(16)
Authors: Michaelides, Roula; Kehoe, Dennis

E-service delivery and new governance capacities: 'Service Canada' as a case study
pp. 253-271(19)
Author: Roy, Jeffrey

Strategies, issues and challenges for enabling e-governance in Bangladesh
pp. 272-283(12)
Authors: Sarker, Mohammad Zakir Hossain; Rahman, Shaila

Comparing usage of mobile commerce in Taiwan, USA and Germany
pp. 284-296(13)
Authors: Lee, Tzong-Ru; Li, Jan-Mou; Simons, Johannes; Lee, Chia-Hsiu Sophie

Unbundling and delivering CRM applications as e-services: a case study in customer segmentation
pp. 297-319(23)
Authors: Sampaio, Pedro R. Falcone; He, Yong