International Journal of Services Sciences

DBS-PSI: a new paradigm of database search
pp. 1-13(13)
Authors: Statnikov, Roman; Bordetsky, Alex; Matusov, Josef; Statnikov, Alexander

A quantitative approach for estimating the opportunity cost with cross-selling
pp. 14-37(24)
Authors: Kaku, Ikou; Zhang, Ren-qian; Xiao, Yi-yong

The coproduction construct and the decision to coproduce: managerial implications in the service context
pp. 38-56(19)
Authors: Oyedele, Adesegun; Simpson, Penny M.

Mobile internet services: assessment of quality and satisfaction from the customer's perspective
pp. 57-75(19)
Authors: Lee, Sang M.; Jeon, Sunran; Kim, Sung Tae

Engineering of service processes through designing simulation experiments
pp. 76-99(24)
Authors: Kaner, Maya; Gadrich, Tamar; Dror, Shuki

Knowledge and human capital management tools: a case study
pp. 100-115(16)
Authors: Caricola, Rosa; Grimaldi, Michele