International Journal of Productivity and Quality Management

Service quality modelling for life insurance business using neural networks
pp. 263-286(24)
Authors: Prakash, Anand; Mohanty, R.P.; Kallurkar, S.P.

A systems study on standardised work: a Toyota perspective
pp. 287-303(17)
Authors: Marksberry, Phillip; Rammohan, Rohan; Vu, Daniel

Fuzzy quality functiondeployment approach using TOPSIS and analytic hierarchy process methods
pp. 304-324(21)
Authors: Kavosi, Majid; Mavi, Reza Kiani

Impact of RFID technology on economic order quantity models
pp. 325-357(33)
Authors: Bhadrachalam, Lakshmi; Chalasani, Suresh; Boppana, Rajendra V.

Barriers to the successful implementation of TQM in Iranian manufacturing organisations
pp. 358-373(16)
Authors: Abdolshah, Mohammad; Abdolshah, Saeed

Customer-driven product planning using conjoint analysis and QFD ANP methodology
pp. 374-394(21)
Authors: Subbaiah, K. Venkata; Prasad, K.G. Durga; Rao, K. Narayana