Product quality pointers for small lots production: a new driver for Quality Management Systems
Source: International Journal of Product Development, Volume 5, Numbers 1-2, 22 December 2007 , pp. 199-211(13)
Publisher: Inderscience Publishers
Abstract:Quality Management Systems (QMS) can be a strategic tool for improving a firm's management because it allows the identification of a set of quality pointers able to monitor every process. Recent renewals of QMS have involved a redefinition of the pointers system through new processes and procedures to guarantee an effective process control and satisfaction of user's requirements. This work aims to develop a QMS methodology able to define a set of finalised pointers to objectively measure production improvements, or to define the lacks of a certain production process, especially when product personalisation is emphasised. The methodology has been applied to the production process of an SME producing motor caravans and motor homes characterised by a high level of product personalisation. The improvements obtained have been mainly related to a decrease in Non‐Conformities (NCs) in production and, with the new QMS, the production processes have given the same performance with the introduction of new products.
Document Type: Research Article
Affiliations: 1: Department of Engineering, University of Sannio Piazza Roma, 21, 82100, Benevento, Italy. 2: Department of Design and Industrial Engineering, University Federico II of Naples, P.le V. Tecchio, 80 80125, Naples, Italy. 3: PRISMa-Lyon2 Laboratory, Universite Lyon 2 160, Bd de l
Publication date: December 22, 2007