A new control chart based on the loess smooth applied to information system quality performance

Authors: Tao, Zhi¹; Liu, Fengkun¹; Shen, Fanglin²; Suh, Michael¹; Booth, David¹

Source: International Journal of Operational Research, Volume 15, Number 1, July 2012 , pp. 74-93(20)

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Abstract:

Sometimes to measure the performance of an information system, unusually long response times of database operation need to be identified. Compared with Lloyd's (1995) statistical process control chart, we propose an outlier resistant robust locally weighted scatterplot smooth (loess) based control chart that identifies effectively all the out of control points of operation in Lloyd's (1995) data. Our findings provide guidance to management in information system quality control and more generally to all control chart users in cases where outliers occur in the charted data.

Keywords: SCIENCE, ENGINEERING AND TECHNOLOGY; Materials and Manufacturing; MANAGEMENT AND BUSINESS; Operational Management, Marketing and Services

Document Type: Research article

DOI: http://dx.doi.org/10.1504/IJOR.2012.048293

Affiliations: 1: Department of Management and Information Systems, Graduate School of Management, College of Business Administration, Kent State University, Kent, OH 44242, USA 2: Department of Finance, Graduate School of Management, College of Business Administration, Kent State University, Kent, OH 44242, USA

Publication date: 2012-07-01

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