An exploratory study on the continuance of mobile commerce: an extended expectation‐confirmation model of information system use
Source: International Journal of Mobile Communications, Volume 5, Number 4, 15 March 2007 , pp. 409-422(14)
Publisher: Inderscience Publishers
Abstract:Although the original Expectation‐Confirmation Model (ECM) of Information System (IS) use examines the effect of satisfaction on user's continued intention to use IS, it is inadequate for explaining the phenomenon as to why some users satisfied with their post‐use still decide to discontinue their use. In this paper we build on and extend the ECM of IS use by incorporating personal innovativeness, using the data from mobile shoppers. Results indicate that the proposed model has an explanatory power for understanding the continued use of mobile commerce (m‐commerce).
Document Type: Research Article
Affiliations: 1: Department of Information Management, National Chung-Cheng University, No. 168, University Rd., Min-Hsiung, Chia-Yi 62102, Taiwan. 2: Department of Information Management, National Taiwan University, No. 1, Sec. 4, Roosevelt Road, Taipei 10617, Taiwan
Publication date: March 15, 2007
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