Health services innovation: evaluating process changes to improve patient flow
Source: International Journal of Healthcare Technology and Management, Volume 12, Numbers 3-4, May 2011 , pp. 280-292(13)
Publisher: Inderscience Publishers
Abstract:In common with many countries, emergency departments (EDs) in Australia are under stress. To reduce 'access block' (where service demands exceed the ED's capacity) work processes in the ED of a public hospital were analysed using animated simulation. This article describes organisational culture changes supported by the use of simulation as an impartial form of analysis and communication. Data collected included time stamps and booking schedules in the imaging department (ID), semi‐structured interviews and patient flow observations from the ED to the ID. Implementation of ID staff‐suggested improvements resulted in a 25% increase in the capacity of the ultrasound department and a doubling of its ED cases. Improved communication between the ED and the ID, as a direct result of this project, has led to ongoing interdepartmental cooperation. One implication is that changes to health organisational culture can be assisted by computer simulations providing rapid and accurate predictions of change outcomes.
Keywords: HEALTHCARE AND BIOSCIENCES; Healthcare and Medical Engineering; MANAGEMENT AND BUSINESS; PUBLIC POLICY AND ADMINISTRATION; Policy and Organisational Management; Public Policy and Public Services; Technology Management
Document Type: Research Article
Affiliations: 1: College of Business and Law, University of Western Sydney, Locked Bag 1797, Penrith, NSW 2751, Australia. 2: Deakin Graduate School of Business, Deakin University, 70, Elgar Rd., Burwood, Vic 3125, Australia. 3: College of Business and Law, University of Western Sydney, Locked Bag 1797, Penrith, NSW 2751, Australia
Publication date: May 2011
- The International Journal of Healthcare Technology and Management is a new series emerging from the International Journal of Technology Management. It provides an international forum and refereed authoritative sources of information in the fields of management, economics and the management of technology in healthcare.
- Information for Authors
- Submit a Paper
- Subscribe to this Title
- Terms & Conditions
- ingentaconnect is not responsible for the content or availability of external websites