Author: Archer, Norman P.

Source: International Journal of Electronic Business, Volume 3, Number 1, 2 March 2005 , pp. 68-87(20)

Publisher: Inderscience Publishers

Abstract:

Since the late 1990s, governments at different levels in many countries have launched electronic government (eGovernment) projects. The emergence of web portals has signalled the advent of second generation eGovernment implementations, where a web portal presents a suite of commonly used services at a common access point. Effective operations of government portals help to organise, unify, and tailor citizen-centric views of government services. If eGovernment is to be successful, change management issues must be addressed effectively both within government organisations and within the community of users as they adjust to new realities. This paper proposes a model for the process of planning and implementing eGovernment, with particular attention to the change management process that moves government organisations from existing environments to the more complex and sophisticated environment of eGovernment. The model is demonstrated through its application to a situation involving multiple governments at two levels in the Canadian province of Ontario.

Keywords: MANAGEMENT JOURNALS; Business Administration; COMPUTING JOURNALS; Information Systems and Technology; Internet and Web Services

Document Type: Research article

DOI: http://dx.doi.org/10.1504/IJEB.2005.006389

Affiliations: 1: DeGroote School of Business, McMaster University, 1280 Main St., West Hamilton, ON L8S 4M4, Canada

Publication date: 2005-03-02

More about this publication?

• The objectives of the International Journal of Electronic Business are to develop, promote and coordinate the development and practice of electronic business methods. It also aims to help professionals working in the field, business educators and policy-makers to contribute, to disseminate information and to learn from each other's work. The international dimension is emphasised in order to overcome cultural and national barriers and to meet the needs of accelerating technological change and changes in the global economy.
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