Total Responsibility Management: The Manual
Almost every manager today knows that satisfying customers by meeting their quality demands is a critical component of business success. Quality management is a given in modern companies - a competitive imperative. Yet it was not always so. Back when the quality movement was getting started, few managers really understood either the importance of quality to customers or how to manage for quality. Much the same could be said today about managing responsibility. Why and how should responsibility be managed? What is responsibility management? Total Responsibility Management answers these questions. Based on work undertaken by Boston College and the International Labour Office, Total Responsibility Management is the first CSR manual. Its original case studies add value to a range of tools and exercises that will make it required reading for all managers, students and researchers looking for an overarching framework to contextualise the changing responsibilities of global business.

Publisher: Greenleaf Publishing in association with GSE Research

More about this publication?
Related content

Favourites:Add to Favourites

Free Content Preliminary Material
pp. i-ix(9)
Authors: Waddock, Sandra; Bodwell, Charles

Favourites:Add to Favourites

What is responsibility management? And why bother?
pp. 9-25(17)
Authors: Waddock, Sandra; Bodwell, Charles

Favourites:Add to Favourites

The business case for responsibility management: The new business imperative
pp. 26-35(10)
Authors: Waddock, Sandra; Bodwell, Charles

Favourites:Add to Favourites

Building integrity and sustainability systemically
pp. 36-40(5)
Authors: Waddock, Sandra; Bodwell, Charles

Favourites:Add to Favourites

Inspiration: Vision setting and commitment processes
pp. 41-88(48)
Authors: Waddock, Sandra; Bodwell, Charles

Favourites:Add to Favourites

Integration
pp. 89-118(30)
Authors: Waddock, Sandra; Bodwell, Charles

Favourites:Add to Favourites

Improvement and innovation systems
pp. 119-139(21)
Authors: Waddock, Sandra; Bodwell, Charles

Favourites:Add to Favourites

Indicators: Measuring responsibility management
pp. 140-161(22)
Authors: Waddock, Sandra; Bodwell, Charles

Favourites:Add to Favourites

Getting started: Change management and the complexity of being ‘glocal’
pp. 162-182(21)
Authors: Waddock, Sandra; Bodwell, Charles

Favourites:Add to Favourites

Free Content Supplementary Material
pp. 183-193(11)
Authors: Waddock, Sandra; Bodwell, Charles

Share Content

Access Key

Free Content
Free content
New Content
New content
Open Access Content
Open access content
Subscribed Content
Subscribed content
Free Trial Content
Free trial content
Cookie Policy
X
Cookie Policy
ingentaconnect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more