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Getting it Right: Making Corporate-Community Relations Work
A company begins exploration of future operations in a remote and rural area of a poor, but resource-rich country. The communities in this area welcome the company's interest, seeing the prospects for improved social and economic conditions. They look forward to the creation of jobs and other income opportunities, and they look forward to being connected to the outside world through the company. Getting it Right reports, analyzes, and sorts the broad and varied experiences of these many corporations, bringing forward the lessons that can be usefully applied in other settings. The aim is to help corporate managers get it right with respect to interactions with local communities, so that they can more efficiently and effectively accomplish their production goals and, at the same time, ensure that local communities are better (rather than worse) off as a result of their presence.

Publisher: Greenleaf Publishing in association with GSE Research

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Free Content Preliminary Material
pp. i-xv(15)
Authors: Zandvliet, Luc; Anderson, Mary B.

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Free Content Introduction
pp. 5-14(10)
Authors: Zandvliet, Luc; Anderson, Mary B.

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Benefits distribution: Getting it wrong and getting it right
pp. 23-36(14)
Authors: Zandvliet, Luc; Anderson, Mary B.

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Corporate behavior: Getting it wrong and getting it right
pp. 37-47(11)
Authors: Zandvliet, Luc; Anderson, Mary B.

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Side effects: Getting it wrong and getting it right
pp. 48-56(9)
Authors: Zandvliet, Luc; Anderson, Mary B.

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Making the transition from getting it wrong to getting it right
pp. 57-72(16)
Authors: Zandvliet, Luc; Anderson, Mary B.

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Hiring policies
pp. 73-83(11)
Authors: Zandvliet, Luc; Anderson, Mary B.

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Compensation policies
pp. 84-96(13)
Authors: Zandvliet, Luc; Anderson, Mary B.

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Contracting policies
pp. 97-110(14)
Authors: Zandvliet, Luc; Anderson, Mary B.

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Community consultation and negotiation
pp. 111-134(24)
Authors: Zandvliet, Luc; Anderson, Mary B.

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Community projects
pp. 135-151(17)
Authors: Zandvliet, Luc; Anderson, Mary B.

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Working with advocacy NGOs
pp. 152-165(14)
Authors: Zandvliet, Luc; Anderson, Mary B.

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Working with governments
pp. 166-182(17)
Authors: Zandvliet, Luc; Anderson, Mary B.

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Internal management issues that determine the success or failure of external relations
pp. 183-206(24)
Authors: Zandvliet, Luc; Anderson, Mary B.

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Measuring the effectiveness of stakeholder engagement
pp. 207-215(9)
Authors: Zandvliet, Luc; Anderson, Mary B.

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‘Even engineers can get it right …’
pp. 216-219(4)
Authors: Zandvliet, Luc; Anderson, Mary B.

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Free Content Supplementary Material
pp. 220-229(10)
Authors: Zandvliet, Luc; Anderson, Mary B.

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