If the 1960s swung, so the 1970s slumped. At least when it came to productivity. The era of chilled-out hippies and the oil crisis also gave birth to a less wellknown phenomenon: the ‘productivity paradox’, a conundrum more complex than Rubik's Cube. Great things were expected of the chunky computers that clunked onto the scene in the 1970s, but production figures remained disappointingly low. The paradox persists. Despite the billions of dollars poured into information technology (IT)—in the US alone, $500 billion was spent on IT during the 1990s (Ryan 1999)—companies are still not seeing a proportionate return in terms of productivity.
Above the Clouds: A Guide to Trends Changing the Way we Work Some of us work to live. Some of us live to work. Some of us, by design or default, don't work at all. Whatever your position, as a stakeholder in today's society, there is no avoiding the complex web that is the world of work. Everyone is affected to some degree by issues such as stress and work-life balance, teleworking, offshoring, stakeholder democracy, globalisation -- the list goes on. But, as things continue to change at an ever-faster rate, what can we expect work to look like in the next five, ten, or twenty years? Above the Clouds is the result of a future studies project carried out by the European Foundation for Quality Management (EFQM), a not-for profit foundation that promotes excellence in European business. The project aimed to identify trends that will have an impact on the world of work over the coming decade.