Measuring patients’ assessments of primary care quality: the use of self-report questionnaires

Author: Bower, Peter

Source: Expert Review of Pharmacoeconomics and Outcomes Research, Volume 3, Number 5, October 2003 , pp. 551-560(10)

Publisher: Expert Reviews

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Abstract:

The views of patients are seen as an increasingly important complement to other measures of quality of care, such as clinical indicators. This review summarizes previous research and current issues relating to the use of patient assessments of primary care quality. Patient assessments can be used to measure a number of different domains of primary care quality. Significant advances have been made in terms of the production of comprehensive, reliable and valid patient assessments, which can be used in both research and quality improvement activities. However, the effectiveness of the use of patient assessments as a technology for quality improvement remains unclear.

Keywords: assessments; feedback; patients; psychometrics; reliability; validity

Document Type: Research article

DOI: http://dx.doi.org/10.1586/14737167.3.5.551

Publication date: 2003-10-01

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Expert Review of Pharmacoeconomics & Outcomes Research provides expert commentary on cost-benefit and pharmacoeconomic issues relating to the clinical use of drugs and therapeutic approaches. Coverage includes pharmacoeconomics and quality-of-life research, therapeutic outcomes, evidence-based medicine and cost-benefit research.
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