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The effects of salesperson mood, shopper behavior, and store type on customer service

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Document Type: Research Article

DOI: http://dx.doi.org/10.1016/S0969-6989(02)00037-1

Affiliations: Marriott School of Management, Brigham Young University, 680 TNRB, 84602, Provo, Utah, USA

Publication date: November 1, 2003

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