Customer Service in UK call centres: - organisational perspectives and employee perceptions

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Keywords: Customer service; HRM; UK call centres

Document Type: Research Article

DOI: http://dx.doi.org/10.1016/S0969-6989(01)00040-6

Affiliations: Division of Human Resource Management and Development, Glasgow Caledonian University, Cowcaddens Road, G4 0BA, Glasgow, UK

Publication date: November 1, 2002

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