A model of the antecedents of should and will service expectations

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Keywords: Airline industry; Antecedents; Determinants; Expectations; Model; Services

Document Type: Research Article

DOI: http://dx.doi.org/10.1016/S0969-6989(02)00016-4

Affiliations: Department of Marketing, John Molson School of Business, Concordia University, Montreal, , H3G 1M8, Quebec, Canada

Publication date: November 1, 2002

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