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Publisher: Elsevier

Volume 9, Number 6, November 2002

Editorial Board
pp. CO2-CO2(1)

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A model of the antecedents of should and will service expectations
pp. 291-308(18)
Authors: Kalamas, M.; Laroche, M.; Cezard, A.

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Customer satisfaction in European food retailing
pp. 327-334(8)
Authors: Juhl, H.J.; Kristensen, K.; Ostergaard, P.

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