Journal of Retailing and Consumer Services

Editorial Board
pp. CO2-CO2(1)

Contents of Volume 9, 2002
pp. III-V(3)

Author Index, Volume 9, 2002
pp. VII-VII(1)

A model of the antecedents of should and will service expectations
pp. 291-308(18)
Authors: Kalamas M.; Laroche M.; Cezard A.

Customer Service in UK call centres: - organisational perspectives and employee perceptions
pp. 309-316(8)
Authors: Brown G.; Maxwell G.

An unplanned commercial district in a fast-growing city: a case study of Shenzhen, China
pp. 317-326(10)
Authors: Wang J.J.; Xu J.

Customer satisfaction in European food retailing
pp. 327-334(8)
Authors: Juhl H.J.; Kristensen K.; Ostergaard P.

The impact of service quality and marketing on financial performance in the hospital industry: an empirical examination
pp. 335-348(14)
Authors: Raju P.S.; Lonial S.C.

Fashion forecasting - Evelyn L. Brannon; Fairchild Publications, Inc., New York, 2000, pp.464, illustrated, price US$57.00 softcover, ISBN 1-56367-206-5
pp. 349-350(2)
Author: Smith D.R.A.