How can retailers enhance accessibility: giving consumers with visual impairments a voice in the marketplace

Authors: Baker S.M.; Stephens D.L.; Hill R.P.

Source: Journal of Retailing and Consumer Services, Volume 9, Number 4, July 2002 , pp. 227-239(13)

Publisher: Elsevier

Keywords: Marketplace accessibility; Americans with Disabilities Act; Services marketing; Visual impairments; Disabilities; Employee training; Accommodation and integration

Language: English

Document Type: Research article

DOI: http://dx.doi.org/10.1016/S0969-6989(01)00034-0

Affiliations: 1: College of Business Administration, Bowling Green State University, 249 Business Administration Building, 43403, Bowling Green, OH, USA

Publication date: 2002-07-01

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• In this Subject: Business
• By this author: Baker S.M. ;  Stephens D.L. ;  Hill R.P.

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