How can retailers enhance accessibility: giving consumers with visual impairments a voice in the marketplace

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Keywords: Accommodation and integration; Americans with Disabilities Act; Disabilities; Employee training; Marketplace accessibility; Services marketing; Visual impairments

Document Type: Research Article

DOI: http://dx.doi.org/10.1016/S0969-6989(01)00034-0

Affiliations: College of Business Administration, Bowling Green State University, 249 Business Administration Building, 43403, Bowling Green, OH, USA

Publication date: July 1, 2002

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