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Frequency of negative critical incidents and satisfaction with public transport services. II

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Keywords: Critical incidents; Public transport service; Satisfaction

Document Type: Research Article

DOI: http://dx.doi.org/10.1016/S0969-6989(00)00004-7

Affiliations: bDepartment of Psychology, Goteborg University, P.O. Box 500, SE-405 30 , Goteborg, Sweden

Publication date: March 1, 2001

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