Service quality in supermarket retailing: identifying critical service experiences

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Keywords: Retailing; Service quality; Supermarkets

Document Type: Research Article


Affiliations: aDepartamento de Administracion de Empresas y Contabilidad, University of Oviedo, Facultad de Ciencias Economicas y Empresariales, Avda. del Cristo, s/n. 33071, Oviedo, Spain

Publication date: January 1, 2001

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