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Antecedents and consequences of role stress of retail sales persons

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Keywords: Retail; Role ambiguity; Role conflict; Service quality

Document Type: Research Article

DOI: http://dx.doi.org/10.1016/S0969-6989(99)00011-9

Affiliations: aDepartment of Marketing and Marketing Research, Faculty of Economics and Business Administration, Maastricht University, P.O. Box 616, 6200 MD, Maastricht, Netherlands

Publication date: April 1, 2000

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