Authors: Wetzels, M.; de Ruyter, K.; Bloemer, J.
Source: Journal of Retailing and Consumer Services, Volume 7, Number 2, April 2000, pp. 65-75(11)
Document Type: Research Article
Affiliations: aDepartment of Marketing and Marketing Research, Faculty of Economics and Business Administration, Maastricht University, P.O. Box 616, 6200 MD, Maastricht, Netherlands
Publication date: April 1, 2000