Do warranties influence perceptions of service quality? - A study of the automobile repair and service industry

Authors: Andaleeb S.S.; Basu A.K.

Source: Journal of Retailing and Consumer Services, Volume 5, Number 2, April 1998 , pp. 87-91(5)

Publisher: Elsevier

Keywords: service quality evaluation; customer satisfaction; SERVQUAL

Language: English

Document Type: Research article

DOI: http://dx.doi.org/10.1016/S0969-6989(97)00072-6

Publication date: 1998-04-01

• In this: publication
• By this: publisher
• In this Subject: Business
• By this author: Andaleeb S.S. ;  Basu A.K.

Website © Publishing Technology. Article copyright remains with the publisher, society or author(s) as specified within the article.

• Terms and conditions
• Privacy policy
• Information for advertisers