ISSN 0278-4319
Publisher: Elsevier
all issues | next issue >
Management-employee divergences among hospitality industry employee service quality ideals pp. 11-24(14) Author: Ross G.F.
The catering industry in the Republic of Ireland pp. 25-37(13) Author: Kelly P.W.
Exploring the relationship between heterogeneity and generic management trends in hospitality organizations pp. 39-52(14) Authors: Barrett J.; Becker C.; Olsen M.D.
The assessment of labour productivity and its influencing variables in 12 conventional hospital food service systems in the U.K. pp. 53-66(14) Authors: Brown R.B.; Wansoo H.; Kirk D.
Total quality management in a luxury hotel: a critique of practice pp. 67-78(12) Authors: Reay D.; Baldacchino G.
Opinions of training methods used in the hospitality industry: a call for review pp. 79-96(18) Authors: Nam J.-L.; Harris K.J.; Cannon D.F.