Patient-centredness: a conceptual framework and review of the empirical literature

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Keywords: Communication; Literature review; Patient-centred care; Physician-patient relations; Process assessment; Quality of health care

Document Type: Research Article

DOI: http://dx.doi.org/10.1016/S0277-9536(00)00098-8

Affiliations: National Primary Care Research and Development Centre, University of Manchester, 5th Floor Williamson Building, Oxford Road, M13 9PL, Manchester, UK

Publication date: October 1, 2000

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