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Publisher: Elsevier

Volume 20, Number 2, April 2002

New issues and opportunities in service design research
pp. 117-120(4)
Authors: Verma, R.; Fitzsimmons, J.; Heineke, J.; Davis, M.

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The service concept: the missing link in service design research?
pp. 121-134(14)
Authors: Goldstein, S.M.; Johnston, R.; Duffy, J.; Rao, J.

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New service development: areas for exploitation and exploration
pp. 135-157(23)
Authors: Menor, L.J.; Tatikonda, M.V.; Sampson, S.E.

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Human issues in service design
pp. 159-174(16)
Authors: Cook, L.S.; Bowen, D.E.; Chase, R.B.; Dasu, S.; Stewart, D.M.; Tansik, D.A.

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E-services: operating strategy-a case study and a method for analyzing operational benefits
pp. 175-188(14)
Authors: Boyer, K.K.; Hallowell, R.; Roth, A.V.

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Research opportunities in service process design
pp. 189-202(14)
Authors: Hill, A.V.; Collier, D.A.; Froehle, C.M.; Goodale, J.C.; Metters, R.D.; Verma, R.

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Editorial Philosophy
pp. 203-204(2)

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Guide for authors
pp. 205-207(3)

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