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Publisher: Elsevier

Volume 16, Number 5, October 1998

A population of learners: A new way to measure organizational learning
pp. 515-528(14)
Authors: Uzumeri, M.; Nembhard, D.

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Validation of the Arizona Governor's Quality Award criteria: a test of the Baldrige criteria
pp. 529-550(22)
Authors: Pannirselvam, G.P.; Siferd, S.P.; Ruch, W.A.

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Inventory buffers in recoverable manufacturing
pp. 551-568(18)
Authors: Guide, V.D.R.; Srivastava, R.

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Service quality: a tutorial
pp. 583-597(15)
Author: Harvey, J.

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