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Publisher: Elsevier

Volume 16, Number 4, July 1998

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The scientific theory-building process: a primer using the case of TQM
pp. 321-339(19)
Authors: Handfield, R.B.; Melnyk, S.A.

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The empirical assessment of construct validity
pp. 387-405(19)
Authors: Norman, R.; Wells, R.; Neumann, P.; Frank, J.; Shannon, H.; Kerr, M.; O'Leary-Kelly, S.W.; J. Vokurka, R.

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An assessment of survey research in POM: from constructs to theory
pp. 407-425(19)
Authors: Burgess-Limerick, R.; Plooy, A.; Ankrum, D.R.; Malhotra, M.K.; Grover, V.

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Building operations management theory through case and field research
pp. 441-454(14)
Authors: Sun, J.; Hang, Y.; Tsuang, Y.; Cheng, C.; Tsao, K.; Hsu, S.; Meredith, J.

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Iterative triangulation: a theory development process using existing case studies
pp. 455-469(15)
Authors: Cristofolini, L.; Bini, S.; Toni, A.; Lewis, M.W.

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Linking the customer contact model to service quality
pp. 495-508(14)
Authors: Burnett, A.F.; Barrett, C.J.; Marshall, R.N.; Elliott, B.C.; Day, R.E.; Soteriou, A.C.; Chase, R.B.

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