The business value of quality management systems certification Evidence from Australia and New Zealand
Terziovski, M.; Samson, D.; Dow, D.
The relationship between service customers' quality assurance behaviors, satisfaction, and effort: A cost of quality perspective
Youngdahl, W.E.; Kellogg, D.L.
Integrated design and new product success
Managing the buyer-supplier interface for on-time performance in product development
Hartley, J.L.; Zirger, B.J.; Kamath, R.R.
Heuristic, optimal, static, and dynamic schedules when processing times are uncertain
Lawrence, S.R.; Sewell, E.C.