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Scheduling outpatient appointments in a dynamic environment
Klassen, K.J.; Rohleder, T.R.
Consumer response to service and product quality: A study of motor vehicle owners
Archer, N.P.; Wesolowsky, G.O.
A strategic framework for technical function management in manufacturing
Challis, D.; Samson, D.
The operations management role in hospital strategic planning
Butler, T.W.; G. Keong, L.; Everett, L.N.
Workplace safety: A call for research