Application of importance-performance model in tour guides' performance: evidence from mainland Chinese outbound visitors in Hong Kong

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Keywords: Importance-performance analysis; Mainland Chinese visitors; Tour guides

Document Type: Research Article

DOI: http://dx.doi.org/10.1016/S0261-5177(03)00064-5

Affiliations: Department of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Hum, , Kowloon, Hong Kong

Publication date: February 1, 2004

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