Passenger expectations and airline services: a Hong Kong based study
Authors: Gilbert, D.; Wong, R.K.C.
Source: Tourism Management, Volume 24, Number 5, October 2003 , pp. 519-532(14)
Document Type: Research Article
Affiliations: Surrey European Management School, University of Surrey, Guildford, GU2 7XH, Surrey, UK
Publication date: October 1, 2003