Passenger expectations and airline services: a Hong Kong based study

Authors: Gilbert, D.; Wong, R.K.C.

Source: Tourism Management, Volume 24, Number 5, October 2003 , pp. 519-532(14)

Publisher: Elsevier

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Keywords: Airline; Marketing; SERVQUAL; Segments; Services

Document Type: Research Article

Affiliations: Surrey European Management School, University of Surrey, Guildford, GU2 7XH, Surrey, UK

Publication date: October 1, 2003

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