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An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers

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Keywords: Business and leisure travellers; Hotel selection factors; Importance-Performance Analysis

Document Type: Research Article

DOI: http://dx.doi.org/10.1016/S0261-5177(99)00070-9

Affiliations: Department of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong Special Administrative Region, People's Republic of China

Publication date: August 1, 2000

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