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Product and service delivery satisfaction among North American cruise passengers

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Keywords: cruise line industry; product; satisfaction; service; service delivery

Document Type: Research Article

DOI: http://dx.doi.org/10.1016/S0261-5177(97)00107-6

Affiliations: Department of Recreation Management and Tourism, Arizona State University, Box 874905, Tempe, AZ 85287-5905, USA

Publication date: April 1, 1998

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