From SERVQUAL to HOLSAT: holiday satisfaction in Varadero, Cuba

Authors: Tribe J.; Snaith T.

Source: Tourism Management, Volume 19, Number 1, February 1998 , pp. 25-34(10)

Publisher: Elsevier

Keywords: satisfaction; SERVQUAL; HOLSAT; Cuba; holiday

Language: English

Document Type: Research article

DOI: http://dx.doi.org/10.1016/S0261-5177(97)00094-0

Affiliations: 1: Faculty of Leisure and Tourism, Buckinghamshire, University College, Queen Alexandra Road, High Wycombe, Buckinghamshire HP11 2JZ, UK

Publication date: 1998-02-01

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• By this author: Tribe J. ;  Snaith T.

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