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From SERVQUAL to HOLSAT: holiday satisfaction in Varadero, Cuba

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Keywords: Cuba; HOLSAT; SERVQUAL; holiday; satisfaction

Document Type: Research Article

DOI: http://dx.doi.org/10.1016/S0261-5177(97)00094-0

Affiliations: Faculty of Leisure and Tourism, Buckinghamshire, University College, Queen Alexandra Road, High Wycombe, Buckinghamshire HP11 2JZ, UK

Publication date: February 1, 1998

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