@article {Harbrucker:November 1996:0167-6687:243,
	author = "Harbrucker U.",
	title = "Qualitat and Qualitatsmanagement in Versicherungsunternehmen.",
	journal = "Insurance: Mathematics and Economics",
	volume = "18",
	year = "November 1996",
	abstract = "",
	pages = "243-243(1)",
	url = "http://www.ingentaconnect.com/content/els/01676687/1996/00000018/00000003/art85081"
	doi = "doi:10.1016/0167-6687(96)85081-5"
}