Destination benchmarking

Author: Kozak M.

Source: Annals of Tourism Research, Volume 29, Number 2, April 2002 , pp. 497-519(23)

Publisher: Elsevier

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Keywords: benchmarking; tourist satisfaction; destination competitiveness; performance improvement; British tourists; Spain; Turkey; points de reference; satisfaction des touristes; competitivite des destinations; amelioration de rendement; touristes britanniques; Espagne; Turquie

Language: English

Document Type: Research article

DOI: http://dx.doi.org/10.1016/S0160-7383(01)00072-X

Publication date: 2002-04-01

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