Evaluating the accessibility of a public access kiosk for jobseekers

Authors: O'Malley, James; Hitchcock, David

Source: Journal of Occupational Psychology, Employment and Disability, Volume 8, Number 2, Autumn 2006 , pp. 193-204(12)

Publisher: DWP Occupational & Health Psychology Services

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Abstract:

This accessibility study explores the interaction of a sample of users with sight, eye-hand motor control, dyslexia and general learning disabilities with an Internet-based public access information kiosk under trial in UK Jobcentre Plus offices. The service is aimed at people of working age (16-65 years) who have information needs relating to jobs, benefits and social support. Making the kiosks as accessible as possible helps the organisation's goal of promoting self-service whilst also allowing Jobcentre Plus advisers to spend time with customers who need more help. The findings of the study reveal a generally positive attitude towards the kiosks by users from these disability groups, but also highlight a range of practical steps needed to improve the accessibility and usability of the service.

Keywords: ACCESSIBILITY; DIGITAL DIVIDE; DYSLEXIA; JOBCENTRE PLUS; MOTOR CONTROL; PARTIALLY SIGHTED; PUBLIC ACCESS KIOSKS; PUBLIC ACCESS TERMINALS; USABILITY

Document Type: Research article

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