@article {O'Malley:Autumn 2006:1740-4193:193,
	author = "O'Malley, James",
	author = "Hitchcock, David",
	title = "Evaluating the accessibility of a public access kiosk for jobseekers",
	journal = "Journal of Occupational Psychology, Employment and Disability",
	volume = "8",
	year = "Autumn 2006",
	abstract = "This accessibility study explores the interaction of a sample of users with sight, eye-hand motor control, dyslexia and general learning disabilities with an Internet-based public access information kiosk under trial in UK Jobcentre Plus offices. The service is aimed at people of working age (16-65 years) who have information needs relating to jobs, benefits and social support. Making the kiosks as accessible as possible helps the organisation's goal of promoting self-service whilst also allowing Jobcentre Plus advisers to spend time with customers who need more help. The findings of the study reveal a generally positive attitude towards the kiosks by users from these disability groups, but also highlight a range of practical steps needed to improve the accessibility and usability of the service.",
	pages = "193-204(12)",
	url = "http://www.ingentaconnect.com/content/dwp/joped/2006/00000008/00000002/art00003"
}