Redrawing the Link Between Customer Satisfaction and Speech Quality
Authors: Gros, Laetitia; Durin, Virginie; Chateau, Noël
Source: Acta Acustica united with Acustica, Volume 94, Number 1, January/February 2008 , pp. 32-42(11)
Publisher: S. Hirzel Verlag
Abstract:This paper analyzes the actual use of Mean Opinion Scores (MOS) in the telecommunication industry and looks back on the tremendous evolution that has encountered this sector since subjective test methodologies were standardized by ITU-T (International Telecommunication Union-Standardization). It is pointed out that MOS have severe drawbacks and that test methods should evolve by taking into account valuable inputs from connected research fields such as the psychology of emotions, cognitive science, usability engineering and marketing research.
Document Type: Research article
Publication date: 2008-01-01
- Acta Acustica united with Acustica, published together with the European Acoustics Association (EAA), is an international, peer-reviewed journal on acoustics. It publishes original articles on all subjects in the field of acoustics, such as general linear acoustics, nonlinear acoustics, macrosonics, flow acoustics, atmospheric sound, underwater sound, ultrasonics, physical acoustics, structural acoustics, noise control, active control, environmental noise, building acoustics, room acoustics, acoustic materials, acoustic signal processing, computational and numerical acoustics, hearing, audiology and psychoacoustics, speech, musical acoustics, electroacoustics, auditory quality of systems. It reports on original scientific research in acoustics and on engineering applications. The journal considers scientific papers, technical and applied papers, book reviews, short communications, doctoral thesis abstracts, etc. In irregular intervals also special issues and review articles are published.
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